Customer Care Administrator
Core
Customer service representative handling orders, complaints, and inquiries via phone, email, and WhatsApp for ZEISS India's product and service lines.
Role type
Customer Care Administrator
Builds
Order fulfillment and customer support for ZEISS Industrial Quality, Research Microscopy, Medical Technology, Vision Care, and Sports & Cine Optics.
Domain
Medical Technology / Industrial Quality Solutions
Required skills
Order management, CRM tools, Tele calling, End-to-end delivery tracking, Excel, Mail communication, English fluency, Tamil fluency
Preferred skills
Proactive approach, Aggressive follow-up, Bike ownership
Responsibilities
Order punching via calls/emails/WhatsApp, End-to-end order follow-up and delivery tracking, Resolving customer complaints and answering questions, Tele calling through CTI portal, Supporting marketing and administrative tasks
Seniority
Entry-level, Front-line IC