Customer Care Administrator
Core
Customer service representative handling orders, complaints, and inquiries via phone, mail, and WhatsApp for ZEISS products.
Role type
Customer Care Administrator
Builds
Order fulfillment and customer support operations
Domain
Industrial Quality Solutions / Medical Technology / Vision Care
Required skills
CRM tools, Excel, English, Tamil
Preferred skills
English, Tamil
Technologies
CTI portal, WhatsApp
Responsibilities
Order punching, end-to-end order follow-up and delivery tracking, handling customer complaints and inquiries, tele-calling, supporting marketing and administrative tasks
Seniority
Entry-level to Mid-level