Mitarbeiter/in Backoffice – Customer Care Service (m/w/x)
Core
First point of contact for customers managing inquiries and handling the complete order processing cycle including order entry, quotation, ordering, monitoring, and invoicing.
Role type
Backoffice Customer Care Service Specialist
Builds
Service contracts and order fulfillment for medical technology and vision care markets
Domain
MedTech / Optics / Customer Service
Required skills
Order management, ERP/CRM system proficiency, Service contract sales, Coordination of service technicians, Claims and goodwill case management, German (fluent), English (fluent)
Preferred skills
Technical or commercial training background, 2+ years experience in similar role, IT affinity
Responsibilities
Manage customer inquiries and order lifecycle, Coordinate service technicians, Handle claims and goodwill cases, Sell and manage service contracts, Support internal projects
Seniority
Mid-level, hands-on IC