Customer Support
Core
Coordinate customer support for installed assets, managing service orders, invoicing, and case resolution to ensure high service levels.
Role type
Customer Support Coordinator
Builds
Service orders, invoices, quotes, and service contracts for installed assets
Domain
Optics and optoelectronics
Deliverable
client delivery
Required skills
Salesforce CRM, SAP S/4, case management, invoicing, credit processing, warranty management, dispute resolution, root cause analysis
Preferred skills
Salesforce experience, SAP S/4 experience
Technologies
Salesforce, SAP, Microsoft Office
Responsibilities
Manage customer cases in Salesforce, process service orders and invoicing in SAP, handle credits and warranty replacements, generate quotes and administer service contracts, liaise with customers and regional managers, investigate and resolve disputes, support continuous improvement of team processes, ensure compliance with complaints processes, manage customer component booking in and out.
Seniority
Individual Contributor