Customer Care Advisor-1
Core
First point of contact for customers to resolve queries and issues, ensuring high customer satisfaction and first contact resolution.
Role type
Customer Care Advisor
Builds
Customer experience and support for ZEISS Vision Care customers
Domain
Optics / Vision Care
Deliverable
client delivery
Required skills
Customer service experience, Professional communication (phone, email, live chat), Digital skills (Microsoft, Salesforce), Time management, Prioritisation
Preferred skills
Optical experience, Lens knowledge, Qualified Dispensing Optician, Technical customer service experience, Experience managing external partners
Responsibilities
Deliver best-in-class customer experience, Resolve customer queries promptly, Collaborate with team and wider business functions to meet KPIs
Seniority
Individual Contributor
