Service Management AI Consultant (m/w/x)
Core
Define and execute AI strategy for global service management, translating business challenges into AI applications that improve customer experience, productivity, and cost efficiency.
Role type
Strategy-level AI consultant (service management)
Builds
AI opportunity backlog, strategic roadmaps, and scalable service management operating models
Domain
IT Service Management + Generative AI + Digital Transformation
Deliverable
dashboards & analysis
Required skills
Business Analysis, Product Management, Service Management, AI Strategy, Requirements Engineering, KPI Frameworks, ROI Measurement, Stakeholder Management, Process Analysis
Preferred skills
ITIL, ServiceNow, Generative AI, AI Governance, Agile methodologies
Technologies
ServiceNow, AI platforms
Responsibilities
Identify and prioritize AI potential in global service management; Translate business challenges into concrete AI use cases; Analyze end-to-end service processes to derive future operating models; Define and steer KPI frameworks and business cases; Act as central technical interface for global stakeholders; Coordinate cross-functional teams for scalable model implementation; Continuously optimize AI effectiveness through data analysis.
Seniority
Senior, hands-on IC
