Field Support Engineer II
Core
Install, repair, upgrade, and perform preventative maintenance on Carl Zeiss Meditec medical instrumentation in a designated field service territory.
Role type
Field Support Engineer II (Medical Optics)
Builds
Maintains operational readiness of medical imaging and diagnostic equipment for ophthalmology practices.
Domain
Medical Technology / Optics
Deliverable
physical/clinical work
Required skills
Electronics, Fine Mechanics, Optics, Medical Field Service, Preventative Maintenance, Equipment Installation, Spare Parts Inventory Management, Customer Training
Preferred skills
BS in Electronics/Engineering/Computer Technology, A+ and Net+ certifications
Technologies
Diagnostic equipment, Field Service reference database, Expense reporting systems
Responsibilities
Diagnose and repair designated products within an assigned service territory; Schedule and verify customer visits based on needs assessment; Complete daily field service reports and weekly expense reports; Maintain spare parts inventory and return designated parts; Support revenue growth through service agreement retention; Instruct customers on equipment operation and maintenance.
Seniority
Mid-level, limited supervision