Field Service Specialist (National Deployment)
Core
Independently installs, repairs, upgrades, and performs preventative maintenance on Carl Zeiss Medical Technology and DORC EVA NEXUS surgical instrumentation across Canada.
Role type
Field Service Specialist (National Deployment)
Builds
Service coverage and business continuity for ZEISS Medical Technology and DORC product lines
Domain
Medical Technology / Ophthalmic Equipment
Deliverable
physical/clinical work
Required skills
electromechanical systems troubleshooting, optical systems knowledge, ophthalmic anatomy, preventative maintenance, installation, calibration, territory management, expense control, remote triage, customer liaison
Preferred skills
experience with Carl Zeiss Medical Technology product lines, electronics/mechanics/optics degree, US/Germany travel documentation
Technologies
DORC EVA NEXUS, Carl Zeiss Medical Technology platforms
Responsibilities
Diagnose and repair designated products including preventative maintenance and upgrades; lead as technical expert for DORC product line and approve module swaps; schedule and verify customer visits; maintain spare parts inventory and tool calibration; provide remote assistance and triage; manage territory and expenses; assist in training new hires; instruct customers on equipment operation.
Seniority
Mid-level, hands-on IC