Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Core
Design, implement, and manage AWS solutions for contact center customers, focusing on Amazon Connect and Lex integrations.
Role type
Senior IC delivery consultant (cloud architecture & contact center)
Builds
Enterprise cloud computing initiatives and contact center solutions
Domain
Cloud computing + Contact center technology
Deliverable
production ML models | product features
Required skills
AWS solution architecture, contact center technology platforms (Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce), NLP/NLU solution design (IVR or chat), REST APIs integration, hands-on coding
Preferred skills
AWS Professional level certification, security and compliance standards (HIPAA, GDPR), pre-sales technical communication, automation scripting (Python, Perl, Ruby), generative AI integration for contact center
Technologies
Amazon Connect, Amazon Lex, Rasa, Dialogflow, Azure Bot Service, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation
Responsibilities
Designing and implementing complex, scalable, and secure AWS solutions; Providing technical guidance and troubleshooting support; Collaborating with stakeholders to gather requirements and propose migration strategies; Acting as a trusted advisor on industry trends; Sharing knowledge through mentoring and training
Seniority
Senior, hands-on IC