Principal Customer Solutions Manager, AWS Plus
Core
Guide technically advanced initiatives across Amazon business units (e.g., Amazon.com, Prime Video, Alexa) to leverage AWS cloud and AI services at scale.
Role type
Principal Customer Solutions Manager (L7), individual contributor
Builds
Strategic cloud and AI solutions for internal Amazon teams and external enterprise customers
Domain
Cloud computing, Generative AI, Enterprise IT
Deliverable
production ML models | product features | client delivery
Required skills
Cloud architecture, Generative AI (Strands, Kiro, Bedrock AgentCore), Complex program leadership, Executive stakeholder management, Enterprise cloud operations, Solution design, Migration strategy, Technical problem-solving, Negotiation
Preferred skills
PMP/SCRUM/Agile/SAFe certification, Software development lifecycle knowledge, AWS service implementation experience
Technologies
AWS, Strands, Kiro, Bedrock AgentCore
Responsibilities
Partner with VP/SVP-level leaders to shape future services, Evangelize AWS services to drive adoption, Lead virtual teams and gain stakeholder buy-in, Deploy AWS solutions for customer migrations, Innovate on projects like Amazon robotics and generative AI tools, Manage customer challenges through new ideas and mechanisms
Seniority
Principal, hands-on IC with strategic influence