Sales Support , Rakuten Mobile , Business Enablement Group - Area Business Promotion Department , Area Business Supervisory Department (GSD)
Core
Operational support for Rakuten Mobile's nationwide physical store network, focusing on business growth and customer engagement.
Role type
Senior Sales Operations Support Specialist
Builds
Operational efficiency and performance for physical retail stores
Domain
Telecommunications / Retail Operations
Deliverable
dashboards & analysis
Required skills
Sales support, Back-office operations, Data organization, KPI management, Excel, PowerPoint, Stakeholder management, Process improvement, Issue identification, Workflow optimization
Preferred skills
SQL, Python, BI tools (Tableau), Data analysis, Operational improvement leadership
Responsibilities
Onboarding new employees and managing system access, Scheduling and meeting facilitation for managers, Aggregating and analyzing KPI data and budgets, Responding to store inquiries and managing promotional campaigns
Seniority
Senior, hands-on IC