Performance & Insights Lead - Retail Operations
Core
Own and evolve the global Retail Operations KPI framework, translating data into actionable insights to drive performance, benchmarking, and continuous improvement across H&M markets.
Role type
Senior analytical lead (performance & insights)
Builds
Global performance reporting tools, weekly/monthly performance packs, and data-driven narratives for decision-making
Domain
Retail operations and commercial development
Deliverable
dashboards & analysis
Required skills
KPI framework design, data analysis, BI tools (Power BI, Tableau), Excel, root cause analysis, market benchmarking, data governance
Preferred skills
Retail or store operations experience, storytelling, stakeholder influence
Technologies
Power BI, Tableau, Excel
Responsibilities
Own global Retail Operations KPI definitions and calculations; Ensure consistent operational metrics across markets; Measure and track ROI for new initiatives; Develop performance reporting tools; Produce weekly and monthly performance packs; Translate data into clear narratives highlighting drivers and risks; Conduct market benchmarking; Support markets with performance deep-dives; Maintain structured root cause analysis approaches; Drive data governance for KPI documentation
Seniority
Senior, hands-on IC