Senior Consultant – ServiceNow
Core
Architecting, designing, and solutioning ServiceNow platform solutions while leading a team of consultants to deliver innovative customer experience solutions.
Role type
Principal Consultant (ServiceNow Platform)
Builds
ServiceNow platform solutions for customer experience and IT service management
Domain
Customer Experience (CX) / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, JavaScript, HTML, CSS, REST/SOAP APIs, ITIL processes, Solution Engineering, Pre-sales estimation, Team leadership, Project management, Agile/Scrum methodologies
Preferred skills
Customer Service Management (CSM), CCaaS, CTI, IVR integrations, Cloud platforms, Additional ServiceNow modules
Technologies
ServiceNow, JavaScript, HTML, CSS, REST, SOAP
Responsibilities
Lead work scope understanding and detailing with onshore or client teams; Estimate and plan work for India team to deliver; Review delivered work for requisite quality; Code and test projects; Actively participate in Solution Engineering and Pre-sales activities; Drive training & development and knowledge sharing; Participate in India team growth for additional team size and new technical skills; Manage operational metrics for India team.
Seniority
Principal, hands-on IC with team leadership
