Customer Success Enablement Specialist
Core
Design, build, and deliver enablement programs to equip Customer Success teams with knowledge, skills, and resources for customer adoption, retention, and lifecycle success.
Role type
Customer Success Enablement Specialist
Builds
Scalable enablement initiatives, onboarding programs, and learning pathways for Customer Success teams
Domain
SaaS / Homecare Technology
Deliverable
product features
Required skills
Instructional design, curriculum development, stakeholder management, content creation, program management, data analysis, cross-functional collaboration
Preferred skills
Experience in Customer Success, L&D, or training; knowledge of homecare or healthcare ecosystems
Technologies
Learning management systems (LMS), content authoring tools, collaboration platforms
Responsibilities
Partner with leadership to identify capability gaps and enablement priorities; Design onboarding and ramp programs for new hires; Develop enablement materials including playbooks, guides, and templates; Translate product updates into actionable enablement content; Design training around adoption, success planning, and escalation management
