Specialist, Client Services
Core
Manage daily operations of onsite cafés and food service areas, ensuring clean, safe, and efficient environments while optimizing vendor performance and menu offerings.
Role type
Senior IC facilities client services specialist (food & beverage operations)
Builds
Onsite café operations and workplace hospitality services
Domain
Corporate real estate / Workplace hospitality
Deliverable
product features
Required skills
Food and beverage operations management, Vendor liaison and performance monitoring, Budget management and subsidy reporting, Health, safety, and sanitation compliance, Menu optimization based on feedback, Operational metrics tracking, Equipment maintenance coordination
Preferred skills
Experience with Starbucks or similar major food service vendors, Sustainability initiative coordination
Technologies
MS Outlook, Word, Excel, PowerPoint
Responsibilities
Support Manager with food and beverage operations across onsite cafés, Act as liaison between internal stakeholders and food service vendors, Maintain onsite presence to oversee café operations and cleanliness, Monitor and evaluate vendor performance against service standards, Partner with vendors to optimize menu offerings, Address and resolve employee and client feedback, Track and report on café performance metrics, Oversee sustainability and compliance initiatives, Coordinate equipment repair and maintenance tracking
Seniority
Mid-level, hands-on IC
