Customer Care Representative with German (High Engagement Team)
Core
Handling customer issues and concerns across multiple channels with a focus on first-time resolution and complaint management.
Role type
Customer Care Representative
Builds
Customer experience and resolution outcomes
Domain
Business services / Customer support
Deliverable
client delivery
Required skills
German (C1 level), organizational skills, MS Office proficiency
Preferred skills
coaching, handling escalated complaints
Technologies
MS Office package
Responsibilities
Managing customer interactions across multiple communication channels, delivering an outstanding customer experience by providing a customer-centric, first-time resolution approach, accurately recording customer information and updating internal systems, delivering information and assistance related to administrative and technical matters, recommending suitable additional services and upgraded solutions
