Junior Customer Service Representative with German
Core
First point of contact for customers providing support across phone, email, and live chat channels.
Role type
Customer Support Specialist
Builds
Customer experience and issue resolution
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Fluent German, Fluent Polish, Inbound call handling, Email response, Live chat support, Troubleshooting, Record keeping, Cross-department collaboration
Responsibilities
Handle inbound customer calls with professionalism and empathy. Respond to customer inquiries via email, ensuring timely and accurate resolutions. Provide real-time support through live chat, maintaining a friendly and helpful tone. Troubleshoot customer issues and escalate when necessary. Maintain detailed records of customer interactions using internal systems. Collaborate with other departments to resolve complex customer issues.
