Desktop Support Analyst (TVL)
Core
2nd line IT support for desktops, laptops, tablets, mobile devices, networks, printers, and telephony, including equipment provisioning and remote assistance.
Role type
2nd line Desktop Support Analyst
Builds
IT support services for end-users across desktop, mobile, and network infrastructure
Domain
IT Operations / Desktop Support
Required skills
Windows 10/11 support, Microsoft 365/Office 365, Active Directory, Microsoft Intune, Intune Autopilot, Microsoft Entra ID, network support (wireless), hardware diagnostics, asset management
Preferred skills
Microsoft 365 Endpoint Administrator certification, ITIL Foundation, Microsoft Multi-Factor Authentication (MFA)
Technologies
Windows 10, Windows 11, Microsoft 365, Office 365, Active Directory, Microsoft Intune, Intune Autopilot, Microsoft Entra ID, Azure Active Directory
Responsibilities
Investigate and resolve 2nd line incidents for laptops, desktops, and mobile devices; Provision new desktops, laptops, and tablets with correct builds and asset tags; Provide hands-on support for network, wireless, printer, and telephony incidents; Maintain accurate asset information in the CMDB; Liaise with hardware and software suppliers regarding repairs; Safely lift and move IT equipment
Seniority
Mid-level, hands-on IC