Team Leader - Customer Service
Core
Oversee a team of Customer Service Advisors to ensure excellent customer experience and operational compliance.
Role type
Customer Service Team Leader
Builds
Customer service operations across multiple channels
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
Team supervision, performance coaching, KPI monitoring, escalated complaint resolution, data protection compliance, payroll management, disciplinary processes
Preferred skills
Empathy, problem-solving, motivation, telephony proficiency
Responsibilities
Supervise and support Customer Service Advisors, coach and develop team members, monitor performance against KPIs, resolve escalated customer complaints, ensure compliance with data protection legislation, manage payroll accuracy, conduct performance management processes
Seniority
Individual Contributor, Team Lead