Customer Service Agent with German (m/f/d)
Core
Provide trusted support to customers via phone, email, and chat, resolving enquiries and guiding them on product features and billing.
Role type
Customer Service Agent
Builds
Customer support interactions across multiple channels
Domain
Business services / Customer support
Deliverable
client delivery
Required skills
German (C1 fluency), IT skills, MS Office proficiency, organizational skills, multitasking
Responsibilities
Deliver exceptional customer support across phone, email, and chat; Understand and resolve customer enquiries efficiently; Guide customers on product features, billing, and technical queries; Update and maintain system records accurately; Suggest relevant add-ons and upgraded options to enhance customer experience
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