Customer (Billing) Support Agent (German)
Hybrid
Core
Provide high-quality billing support to customers by responding to inquiries, troubleshooting issues, and managing support tickets.
Role type
Customer Support Agent (Billing)
Builds
Customer satisfaction and resolution of billing/account issues
Domain
Technology services / Customer Support
Deliverable
client delivery
Required skills
Billing support, ticket management, troubleshooting, written communication, English fluency, German fluency
Preferred skills
Experience with ticketing systems, technical troubleshooting, online gaming knowledge
Technologies
Microsoft Office, ticketing systems, desktop support tools
Responsibilities
Respond to billing-related customer inquiries, manage support tickets within SLAs, troubleshoot common account issues, coordinate with internal teams, research and resolve escalated issues
Seniority
Individual Contributor