Ticketing Application Developer III
Core
Architecting seamless ticketing and provisioning systems to scale Customer Experience Operations (CXO) infrastructure, bridging complex data environments with front-end service needs.
Role type
Senior IC application developer (ticketing & case management)
Builds
Ticketing applications, internal domains, automated user provisioning, and case management platforms
Domain
Telecommunications / Customer Support Operations
Deliverable
production ML models | product features
Required skills
Python, JavaScript, API design and versioning, Microsoft SQL Server, AWS Athena, CI/CD pipeline maintenance, AI literacy
Preferred skills
Experience in case management or ticketing architectures, full-lifecycle application development
Technologies
Python, JavaScript, Microsoft SQL Server, AWS Athena
Responsibilities
Design and maintain automation scripts and application logic; Manage API design, versioning, and secure deployment; Execute high-performance data extraction workflows; Implement AI-driven automation strategies for ticket classification and routing; Modernize deployment pipelines with automated build and test cycles.
Seniority
Senior, hands-on IC
