Field Service Manager
Core
Lead and manage a team of Field Service Technicians to ensure 100% customer satisfaction for DISH services.
Role type
Senior Field Service Manager (Operations & Team Leadership)
Builds
Customer service delivery for satellite TV, mobile plans, and smart home installation services
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Team leadership, coaching and mentoring, problem-solving, safety compliance, fleet management, performance improvement, on-site inspection
Preferred skills
None stated
Technologies
None stated
Responsibilities
Direct, coach, and develop technicians; train staff on processes and technologies; conduct on-site inspections for quality and safety; manage fleet maintenance and upkeep; address escalated customer and employee issues; work hands-on alongside technicians to improve performance
Seniority
Senior, hands-on IC