Application Production Support, Assistant Vice President
Core
Lead a team responsible for the production support, stability, availability, and operational readiness of business-critical banking applications.
Role type
Senior IC Application Production Support Manager
Builds
Reliable and compliant technology services for business-critical banking applications
Domain
Banking / Financial Services / Application Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Application Production Support (L1/L2/L3), Incident/Problem/Change/Release Management, Disaster Recovery Planning, Root Cause Analysis, SLA/KPI Management, Vendor Management, Team Leadership
Preferred skills
Middleware Technologies, Cloud Services, Enterprise Monitoring Platforms, ITIL Foundation
Technologies
ServiceNow, AWS, Linux, Windows Server, IBM MQ, AutoSys, Dynatrace, Splunk
Responsibilities
Lead and manage Application Support teams providing L1, L2, and L3 production support; Ensure 24x7 support coverage and operational support for business-critical applications; Manage Major Incidents, production outages, escalations, root cause analysis, and corrective action plans; Oversee application onboarding, Operational Readiness Reviews (ORR), production acceptance, and support transitions; Lead Disaster Recovery planning, testing, and recovery validation activities; Drive SLA attainment, operational metrics, reporting, automation, and continuous service improvement initiatives; Develop and maintain SOPs, runbooks, operational documentation, and audit-ready support processes; Manage relationships with business stakeholders, application owners, vendors, and technology teams
Seniority
Senior, hands-on IC with leadership responsibilities