Manager, IT Service Operations
Core
Lead a multidisciplinary team to solve operational bottlenecks in Change, Problem, DevOps, and IT Service Management functions by implementing modern frameworks and an AI-first strategy.
Role type
Manager, IT Service Operations
Builds
Automated service delivery workflows, robust SLA/OLA frameworks, and optimized ITSM operational efficiency.
Domain
IT Operations / DevOps / IT Service Management
Deliverable
production ML models
Required skills
Strategic leadership, AI application, enterprise Change Control, Problem Management, software configuration management, continuous integration, automated deployment, system security, ITSM metrics tracking
Preferred skills
None stated
Technologies
Jenkins, SVN, Git, Team Foundation Server, Artifactory, ServiceNow
Responsibilities
Lead a multidisciplinary team responsible for Change, Problem, DevOps, and ITSM metrics; Develop and execute an AI-first strategy and roadmap; Establish self-auditing capabilities and run Change Advisory Board reviews; Oversee process performance to guarantee SLAs and OLAs are met; Deliver strategic and tactical recommendations to executive leadership.
Seniority
Manager, hands-on leadership
