Service Writer
Core
Administrative support for service and maintenance operations, including work order management, technician time tracking, warranty processing, and fleet preventive maintenance scheduling.
Role type
Service Writer (Administrative)
Builds
Service department operations and fleet maintenance currency
Domain
Equipment rental / Industrial services
Deliverable
Dashboards & analysis | Client delivery
Required skills
Work order management, Technician time tracking, Warranty claim processing, Preventive maintenance scheduling, Invoice coding, Customer inquiry handling, General Ledger coding
Preferred skills
Multi-tasking in busy environments, High sense of urgency, Superior customer service
Technologies
Computer systems for work orders and reporting
Responsibilities
Open and close work orders with accurate information, Record technician paid hours accurately, Submit eligible tasks for warranty, Monitor warranty reporting closure, Run preventive maintenance reports and schedule work, Handle equipment maintenance issues with urgency, Ensure service invoices are properly coded in General Ledger