Customer Support Associate
Core
Provide customer assistance via calls, emails, and portal bookings for vehicle leasing and mobility services.
Role type
Customer Support Associate
Builds
Customer service interactions and database updates for vehicle leasing and fleet management clients
Domain
Automotive / Mobility
Deliverable
client delivery
Required skills
English communication, Hindi communication, customer service, database management, issue escalation handling, complaint resolution
Preferred skills
Call center experience, automotive industry background, additional languages
Responsibilities
Provide customer assistance on requests received via Calls/Emails/Portal Booking, Provide Customers with regular updates and service information, Coordinate updating of Customer database, Proactive identification of priority issues to curb escalation, Ensure coordination between all departments regarding Customer touch points, Responsible to capture Customer feedback at various stages, Keep an overview of complaints and drive for amicable resolution