Manager - Operations
Core
Manage end-to-end operational lifecycle of vehicle End of Lease activities, including notifications, lease extensions, buybacks, and surrenders, while leading a team and governing outsourced partners.
Role type
Senior Operations Manager (Fleet/Automotive Finance)
Builds
Operational dashboards, management reports, and process improvement initiatives for vehicle lifecycle management.
Domain
Automotive Finance / Fleet Operations / Leasing
Deliverable
dashboards & analysis
Required skills
Team Leadership, Escalation Management, Vendor Management, Data Analysis & Reporting, Customer Experience Management, Process Governance, SLA/TAT Management, Root Cause Analysis, Stakeholder Management
Preferred skills
Lean, Six Sigma, Project Management, Process Automation
Technologies
Operational dashboards, management reporting tools
Responsibilities
Manage operational lifecycle of End of Lease activities; Monitor process milestones and adherence to turnaround times; Act as primary escalation point for customer and stakeholder issues; Manage a team of process executives; Manage performance of outsourced agencies; Drive process improvement and automation initiatives; Prepare and present regular operational performance reports.