Assistant Pôle Production en alternance
Core
IT support assistant handling distributed computing incidents, maintaining collaborative tools, and managing IT hardware for end users.
Role type
Junior IT Support Assistant (Apprentice)
Builds
Operational IT tools, support procedures, and hardware configurations for internal teams.
Domain
IT Services / Distributed Computing
Deliverable
client delivery
Required skills
IT incident management, ticket tracking, procedure optimization, knowledge base maintenance, IT asset management, hardware provisioning, Windows administration, Active Directory, Exchange administration, PowerShell scripting, Office 365 management, Azure environment management, mobile device management (Android/iOS).
Preferred skills
English proficiency, curiosity, rigor, organizational skills, teamwork, written and oral communication.
Responsibilities
Maintain operational status of collaborative tools and workspaces, track and escalate IT tickets, define and optimize support procedures, manage IT hardware supply and configuration, maintain the knowledge base, participate in fleet management projects.
Seniority
Junior, Apprentice (BAC+2/BAC+3 level)
