Account Manager (w/m/d)
Core
Account Manager supporting the customer care team for fleet management and mobility services, acting as a central contact for strategic and process-related client inquiries.
Role type
Account Manager (Customer Care)
Builds
Fleet management and mobility solutions for corporate clients
Domain
Automotive fleet management / Sustainable mobility
Deliverable
client delivery
Required skills
Customer relationship management, process analysis and optimization, cross-functional coordination, presentation and implementation of new solutions, escalation management, stakeholder communication
Preferred skills
Analytical thinking, structured work style, organizational skills
Technologies
None stated
Responsibilities
Serve as central contact for clients on strategic and process questions; Analyze existing processes and develop optimization potential; Coordinate operational topics and act as interface between client and internal teams; Present and implement new processes and solutions; Conduct regular review meetings; Manage escalations to ensure high customer satisfaction
Seniority
Individual Contributor, mid-level