Customer Service Team Leader
Core
Lead a fulfilment team to provide administrative support and customer interaction for a sustainable mobility company, ensuring high-quality service standards and operational efficiency.
Role type
Senior Customer Service Team Leader
Builds
Customer support operations and administrative workflows for fleet management and vehicle leasing clients
Domain
Sustainable mobility / Fleet management / Leasing services
Deliverable
Dashboards & analysis
Required skills
Team management, Performance coaching, SLA management, Stakeholder liaison, Process improvement, Compliance monitoring, Reporting, Delegation, Problem solving
Preferred skills
UK regulated industry knowledge, Commercial awareness, Microsoft Office proficiency
Responsibilities
Guide and manage a team to achieve KPIs and SLAs, Provide feedback and coaching to maximize team performance, Ensure consistent high-level quality service standards, Promote a culture of efficiency and implement business improvements, Foster an engaged team to minimize attrition, Collaborate with operational teams to reduce costs and improve satisfaction, Minimize business and regulatory risks through control checks, Utilize reporting for team metrics and performance ownership
Seniority
Senior, hands-on IC