Service Manager
Core
Oversee EVSE's field and remote support operations for electric vehicle charging infrastructure, managing a blended team to ensure service standards and handle complex technical escalations.
Role type
Service Manager
Builds
Field service and remote support operations for EV charging infrastructure
Domain
Electric Vehicle Charging Infrastructure / Energy
Deliverable
client delivery
Required skills
Team leadership and development, Scheduling and capacity planning, SLA and KPI monitoring, Zendesk/CRM management, Budget management, Stakeholder collaboration
Preferred skills
Engineering or technical background, Problem-solving, Sustainable technology passion
Technologies
Zendesk
Responsibilities
Lead and develop team through check-ins, feedback, and training; Manage team scheduling, leave, and capacity planning; Oversee field service and remote support operations to meet SLAs; Manage Zendesk ticket workflows and resource allocation; Handle escalations for complex or high-priority service issues; Track performance against service quality and customer satisfaction targets; Work with Sales to support service contract renewals; Manage the service operations budget.
Seniority
Mid-Senior, hands-on IC
