IT Support Engineer (m/w/d)
Hybrid
Core
Provide IT support via hotline, tickets, and remote/on-site troubleshooting to resolve issues and improve infrastructure.
Role type
IT Support Engineer
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows clients and servers, Microsoft 365, networking, virtualization, cloud services, IT security, structured troubleshooting
Preferred skills
Knowledge base management, identifying infrastructure improvement opportunities
Technologies
Windows, Microsoft 365, Cloud services
Responsibilities
Handle support requests from intake to resolution, troubleshoot and fix IT issues, maintain knowledge base, identify infrastructure improvements, support customers remotely or on-site
Seniority
Mid-level, hands-on IC