ITSM Consulting ExpertIn (m/w/d)
Core
Architecting and delivering modern ITSM, Discovery, and Middleware solutions for clients by translating requirements into service concepts, architectures, and operational models.
Role type
Senior ITSM Consulting Expert / Technical Project Manager
Builds
Service catalogs, operational models, governance structures, and stable ITSM implementations
Domain
IT Service Management (ITSM), Software Services, System Integration
Required skills
ITSM architecture, Service Delivery Management, ITIL processes, Solution Design, Project Management, Stakeholder coordination, Workshop facilitation, Risk management
Preferred skills
Middleware expertise, Discovery solutions, Business-IT alignment, Governance design
Technologies
ITSM tools, Middleware platforms, Discovery tools
Responsibilities
Develop service and solution concepts for software and ITSM projects; Translate customer requirements into architectures, services, processes, and project plans; Guide customers from analysis through implementation to operations; Manage project workflows, priorities, schedules, quality, and risks; Coordinate internal teams, external partners, and customer stakeholders; Design service catalogs, operational models, roles, responsibilities, and governance structures; Facilitate workshops to align business units, IT, management, and implementation teams
Seniority
Senior, hands-on IC with client-facing responsibilities
