ITSM Consulting ExpertIn (m/w/d)
Core
Architecting and delivering modern ITSM, Discovery, and Middleware solutions for clients, bridging technical implementation with project management.
Role type
Senior ITSM Consulting Expert / Technical Project Manager
Builds
Service delivery solutions, service catalogs, and operational models for client IT environments
Domain
IT Service Management (ITSM), Software Services, System Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITSM architecture, Service Delivery Management, ITIL processes, Solution Design, Project Management, Stakeholder coordination, Workshop facilitation, Governance structuring
Preferred skills
Middleware expertise, Discovery platform knowledge, Transformation project experience
Technologies
ITSM tools, Middleware platforms, Discovery solutions
Responsibilities
Translate client requirements into architectures and service processes; guide clients from analysis through implementation to operations; manage project timelines, quality, and risks; coordinate internal teams and external partners; design service catalogs and operational models; facilitate workshops between business, IT, and management.
Seniority
Senior, hands-on IC with client-facing responsibilities
