Technical Support Engineer (m/w/d)
Core
Provide technical support for logistics software (translogica TMS and dotiga) to ensure smooth operation and restore service during disruptions for enterprise clients.
Role type
Technical Support Engineer (IC)
Builds
Logistics software solutions for enterprise clients
Domain
Logistics / Supply Chain Management
Deliverable
client delivery
Required skills
SQL, basic scripting, hardware/software troubleshooting, ticket management, documentation, analytical problem solving
Preferred skills
Programming experience, business process understanding, cross-functional interface knowledge
Technologies
translogica TMS, dotiga, SQL, Microsoft Visual Studio
Responsibilities
Handle written and phone user inquiries in hardware and software environments; record, categorize, and prioritize requests in the ticketing system; identify, analyze, and resolve errors independently; document problems and solutions; collaborate with 2nd level support for complex issues.
Seniority
Junior to Mid-level, hands-on IC