Field Support Specialist
Core
Maintain user uptime and improve computing experiences through proactive remote monitoring, maintenance, and problem resolution for technology assets.
Role type
Field Support Specialist (IT Operations)
Builds
On-site desktop support, video/audio-conferencing setups, network equipment installations, and event technical support.
Domain
Higher Education IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, OS configuration (Windows/Mac), Mobile device management (iOS/Android), Network essentials, Asset management, Project management
Preferred skills
Experience in high-paced service desk environments, Knowledge of Intune and Microsoft 365, VoIP systems, Basic AV skills
Technologies
Windows, Mac OS X, iOS, Android, Intune, Microsoft 365, VoIP, Network Equipment
Responsibilities
Provide on-site desktop support for hardware/software maintenance, Lead network equipment installations and site transitions, Manage and track assets at satellite offices, Provide internal consulting to application developers, Research and recommend new technologies to senior management
Seniority
Mid-level, hands-on IC