Customer Service Representative
Core
Primary point of contact for customers managing orders, returns, and inquiries to ensure seamless order experience from entry to delivery.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support processes for residential and commercial water solutions
Domain
Manufacturing / Water Solutions
Required skills
Order processing, returns management, customer inquiry resolution, warranty/technical problem resolution, sales support coordination, shipment tracking, process improvement, Microsoft Office proficiency, phone etiquette
Preferred skills
Commercial plumbing environment experience, Associate's degree or higher
Responsibilities
Respond to customer inquiries regarding product, order information, pricing, and website tools; Process incoming and replacement orders, credit memos, returns, and invoices; Resolve service, warranty, or technical problems within established authority limits; Execute order changes, partial shipments, and cancellations; Assist with shipment tracking and freight information; Partner with Operations and Quality to resolve issues and improve service levels; Lead process improvements impacting customer experience.
Seniority
Mid-level, 3+ years experience