Non-Technical Support Specialist II
Core
Provide high-quality customer support and relationship management for AAMC member medical schools, ensuring compliance with application protocols and driving product adoption.
Role type
Senior Customer Support Specialist (Medical School Relations)
Builds
AMCAS application and acceptance data services for medical schools
Domain
Higher Education / Medical Education / Application Processing
Deliverable
client delivery
Required skills
Customer service, relationship management, data verification, process improvement, user onboarding, policy interpretation, stakeholder communication
Preferred skills
Call center experience, product demonstration, user acceptance testing, data analysis
Technologies
Zycus, AMCAS systems
Responsibilities
Respond to inquiries and resolve day-to-day questions for admissions staff; manage user onboarding and product demonstrations; verify program cycle information and admission actions; track issues and escalate complex cases; provide feedback to refine support processes; coordinate with product teams for business activities.
Seniority
Mid-level, hands-on IC