Kundendienstleiter (m/w/d), Michael Hartwich Miele Professional | Kiel
Core
Organizing the customer service office, managing order processing, and scheduling service technicians for commercial washing and laundry equipment.
Role type
Customer Service Manager (Commercial Laundry Equipment)
Builds
Service, maintenance, and repair schedules for Miele Professional equipment in commercial settings
Domain
Commercial laundry equipment service
Required skills
Order processing, scheduling, invoicing, office organization, communication, technical understanding
Preferred skills
Experience in a craft business or technical customer service, PC skills
Responsibilities
Handling customer calls and inquiries, processing and tracking customer orders, coordinating service technician schedules, creating and processing quotes and invoices, verifying incoming invoices, organizing daily office operations, communicating with management, technicians, customers, and suppliers