Kundenberater:in (w/m/d) Leistungen (ServiceCenter Frankfurt Oder)
Core
You represent mkk - meine krankenkasse in phone and in-person consultations to find solutions for insured members and partners regarding benefits and insurance topics.
Role type
Customer service advisor (health insurance)
Builds
ServiceCenter Frankfurt (Oder) for mkk - meine krankenkasse
Domain
Health insurance / Social security
Deliverable
client delivery
Required skills
Insurance law knowledge, customer service, phone communication, digital media handling, decision preparation for disputes
Preferred skills
Prior experience in statutory health insurance (GKV), sales contacts
Technologies
Digital communication channels
Responsibilities
Consult insured members on benefits and insurance topics, verify legal prerequisites for benefit grants, prepare decisions for dispute handling, acquire new customers, handle all customer communication channels including digital media
Seniority
Entry-level to Mid-level