IT-Supporter*in (m/w/d)
Core
First point of contact for colleagues regarding digital workplace questions and technical issues, supporting both remote and on-site.
Role type
IT Support Specialist (Helpdesk)
Builds
Digital workplace solutions for employees across Windows and macOS environments
Domain
Education / IT Infrastructure
Required skills
Windows and macOS support, IT hardware setup and exchange, IT Service Management tools, structured problem analysis, knowledge article creation, process improvement
Preferred skills
Matrix42 experience, automation and AI in support processes
Technologies
Matrix42, Windows, macOS
Responsibilities
Analyze and resolve incidents and service requests, provide technical support for hardware and software, create knowledge articles, improve support processes
Seniority
Mid-level, hands-on IC
