Kaufmännischer Mitarbeiter (m/w/d) – Kundenservice & Organisation
Core
Frontline customer service and operations coordinator for an IT system house, managing in-person and remote client interactions, order processing, and daily facility operations.
Role type
Senior operational coordinator (customer service & administration)
Builds
Hardware sales, service contracts, and IT solutions for walk-in customers
Domain
IT hardware retail and services
Deliverable
product features
Required skills
Order processing, invoicing, customer consultation, ticket creation, inventory management, facility management, data entry, MS Office, Warenwirtschaft systems
Preferred skills
IT hardware knowledge, sales internal service experience
Responsibilities
Greet and consult customers in the showroom, process orders from inquiry to payment, manage service requests and technician scheduling, open/close the facility, manage inventory and fleet, maintain customer and contract data
Seniority
Mid-level, hands-on IC