Sachbearbeitung* Infothek/Telefonzentrale und Bürgerbüro
Core
Handling public inquiries, complaints, and administrative services at the city's information desk, call center, and citizen office.
Role type
Administrative clerk (public services)
Builds
Public-facing administrative services for city residents and visitors
Domain
Local government / Public administration
Deliverable
client delivery
Required skills
Administrative processing, customer service, public relations, complaint handling, record management
Responsibilities
Managing public traffic at the information desk, handling telephone inquiries, receiving and forwarding citizen complaints, managing lost and found items, providing tourist information, issuing records from the registration office
Seniority
Entry-level, trained professional