Call Agent, Bureau of Customer Support
Hybrid
Core
Handle customer inquiries via phone and live chat regarding vital records, health services, and public health information for New York City residents.
Role type
Customer support agent (call center)
Builds
Customer service interactions and information dissemination for NYC DOHMH services
Domain
Public health administration
Deliverable
client delivery
Required skills
Telephone communication, live chat support, customer service, oral communication, computer literacy, data record maintenance
Preferred skills
Spanish language, counseling referrals
Responsibilities
Answer phones/chats for vital records and health services, guide customers on order status, provide health education and referrals, maintain computerized databases, handle emergencies