Hearings Support Clerk
Core
Community Associate serving as a Hearing Support Clerk in the Clerk's Office, interacting with community members regarding summonses, scheduling hearings, and explaining the adjudication process.
Role type
Administrative Clerk / Community Liaison
Builds
Case intake, processing, and calendaring for the City of New York's Office of Administrative Trials and Hearings (OATH)
Domain
Public Administration / Administrative Law
Deliverable
client delivery
Required skills
Case intake and processing, public liaison, scheduling and calendaring, complaint investigation, process explanation, information verification
Responsibilities
Serve as liaison between OATH and the community regarding summonses and hearings; Respond to community inquiries and concerns; Ensure community members understand the adjudication process; Investigate and resolve public complaints; Process cases timely to minimize wait times; Review and confirm accurate information for individuals issued summonses; Assist in processing cases during public hearings.