Kundenbetreuer in Deutsch und Französisch (m/w/d)
On-site
Core
Handling customer inquiries via phone, email, and live chat in German and French, guiding users through service processes, and resolving support tickets.
Role type
Customer Support Specialist (German/French)
Builds
Customer support services for end-users
Domain
Customer Service / IT Support
Deliverable
client delivery
Required skills
German (fluent), French (fluent), English (good), active listening, problem-solving, documentation, basic IT skills
Responsibilities
Answering customer inquiries via phone, email, and live chat; Guiding users through service processes; Resolving support tickets; Documenting customer interactions in the system; Collaborating with internal international teams on complex cases
