Customer Care Specialist - Dutch Bilingual (Metro Manila Based)
Core
Deliver exceptional customer support across voice and non-voice channels in Dutch, ensuring accurate issue resolution and high-quality customer experiences.
Role type
Customer Care Specialist (Bilingual)
Builds
Customer satisfaction and accurate issue resolution for clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Dutch (native/near-native), English (strong working proficiency), voice support, non-voice support (email/chat), empathetic communication, problem-solving, multitasking, data entry, report preparation
Preferred skills
French proficiency
Technologies
None explicitly stated
Responsibilities
Answer incoming calls in Dutch, respond to customer inquiries via email/chat in Dutch, handle escalations, document customer interactions, perform data entry, prepare reports, adhere to quality standards
Seniority
Individual Contributor