First-Level-Support IT (m/w/d)
Hybrid
Core
Providing first-level IT support for hardware, software, and Microsoft 365 environments across all company locations.
Role type
First-level IT support specialist
Builds
Stable IT operations for internal users
Domain
IT Support / Microsoft 365
Deliverable
dashboards & analysis
Required skills
Windows administration, Microsoft 365 support, ticketing systems, Active Directory, Exchange Online, Outlook management, documentation
Preferred skills
Microsoft Intune, PowerShell, Windows Server, networking basics
Responsibilities
Triage and resolve support tickets, diagnose hardware and software issues, manage user accounts and groups in Entra ID and Active Directory, maintain Exchange Online and Outlook configurations, document solutions in the knowledge base
Seniority
Junior, hands-on IC