Kundenservicesachbearbeitung (m/w/d)
Core
First point of contact for customers and portals, handling inquiries via email, chat, and phone, and managing complaints and returns.
Role type
Customer service representative (B2C & B2B)
Builds
Customer support workflows for an online furniture and home goods retailer
Domain
E-commerce / Furniture & Home Goods
Deliverable
client delivery
Required skills
Written and verbal German, MS Office (Outlook, Word, Excel), MS Teams, database knowledge
Preferred skills
Lotus Approach, B2B customer experience, stress management
Responsibilities
Answer customer inquiries via email and chat, handle inbound phone support, process complaints and returns, support B2B and wholesale clients
Seniority
Entry-level to Junior